Sigma

How long does it take for an item to exist repaired?
Most repairs will be completed in five to 10 concern days from the date they arrive. Please add additional fourth dimension at each stop of the process for aircraft into and out of our facility.

Who pays the shipping on repairs?
Shipping for repair is the responsibility of the owner of the product. For warranty repairs, Gentec will comprehend price of return aircraft.

Practise you perform firmware upgrades on Sigma lenses, and if so what is the cost?
Yes, we volition upgrade the firmware on your lenses for y'all. This is a no accuse service that we offer to Sigma owners.

How do I know if my repair will be covered under warranty?
If you run into all the requirements of a warrant repair, we volition proceed with the repair as usual and it should be back to y'all within the specified time frame. If we find that the product does not autumn within our warranty guidelines, yous will be contacted with an explanation why, and an gauge of the cost of the repair.

Can I purchase replacement accessories from you lot?
Accessories can be purchased for your product through i of our authorized dealers.

Can I go a tracking number for the return shipment of my repair?
If you require a tracking number, you will need to contact us and request it.

How can I track the progress of my repair?
Please contact united states of america for data regarding the progress of your repair.

If a lens is in for other repairs, volition it be cleaned by the technician automatically, or do I have to request it? Is in that location additional cost for this?
We regularly make clean all lenses that we repair. This does non have to be requested, and there is no additional charge.

Do you have an estimate for my repair?
Estimates are created as soon as possible after receiving the, and nosotros contact you every bit quickly as possible in one case this done. If you lot have non even so received an judge, then nosotros have not produced one yet.

Has my repair been seen by a technician yet?
Please contact the states for data regarding the progress of your repair.

Have you lot received the item I sent for repair?
Please contact the states for information regarding the progress of your repair.

Do you warranty your repairs?
All repairs will carry the original length of warranty. Repairs that are done out of warranty will be covered for parts and labor for 90 days.

Exercise y'all offer cleaning services for lenses?
Yes, we will perform an exterior or complete interior cleaning of the lens every bit you request. Delight annotation that these will exist charged at our normal repair labor rate. Also, lenses normally collect dust on the inner elements, this does not hinder the performance of the optics of the lens.

What if I cannot find my original bill of auction or invoice to request warranty repairs?
We crave proof of purchase from an authorized Canadian retailer in order to perform warranty work.

Do you offer walk in service?
Nosotros do have a walk in service option. You can driblet off the particular to be repaired, and choice it upwards when it is consummate. This shortens the repair time past the amount of shipping days at each end of the process.

Can I speak to a repair technician almost my repair?
When you call in nosotros tin can update yous on the progress of your repair. A trained technician is available to discuss your particular repair if demand be.

How exercise I contact the Service Department of Gentec?
You can contact us via the following methods.

Phone: 905-513-7733
Fax: 905-415-9715
Email: service@gentec-intl.com

Or you can drop by at:
Gentec International
90 Imperial Crest Court
Markham, ON, L3R-9X6

Gentec Service Department's hours of operation are Mon to Friday, 8:30 a.thousand. to 5:00 p.1000

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